FAQ

Frequently Asked Questions – Sam’s Blinds

At Sam’s Blinds, we want to ensure that you have all the information you need before purchasing your custom blinds. Below are the answers to some of the most frequently asked questions. If you can’t find the answer you’re looking for, feel free to contact us directly.

1. What types of blinds do you offer?

We offer a wide range of custom-made blinds to suit various window types and preferences, including:

  • Roller Blinds
  • Vertical Blinds
  • Venetian Blinds
  • Roman Blinds
  • Pleated Blinds
  • Wooden and Faux Wooden Blinds
  • Velux Blinds

All of our blinds are tailored to fit your unique window measurements, and we can provide samples so you can choose the right fabric, color, and finish for your space.

2. How do I measure my windows for blinds?

To ensure a perfect fit, you need to measure your windows accurately. We recommend following our Measuring Guide, which provides step-by-step instructions on how to measure for both inside-mount and outside-mount blinds. If you’re unsure or prefer not to measure yourself, we offer a free consultation where our experts will take care of everything for you.

3. How long will it take to receive my blinds?

After you place your order, your custom blinds will be made to your exact specifications. Typically, the process takes between 7 to 14 business days, depending on the complexity of the design and order volume. Once completed, we’ll ship your blinds, and you can expect them to arrive within 3-5 working days. If you need expedited shipping, please contact us for special arrangements.

4. Do you offer installation services?

Yes! We offer professional blind installation services. Once your blinds arrive, our experienced team can install them for you to ensure they are fitted perfectly. You can request an installation quote when booking your consultation or after you place your order.

5. Can I return or exchange my blinds?

Because our blinds are custom-made to your exact specifications, we unfortunately cannot accept returns unless the product is defective or damaged upon arrival. However, if you receive a faulty product, please contact us within 7 days of delivery, and we’ll arrange for a replacement. For exchanges, we may be able to help depending on the circumstances, but please reach out for further assistance.

6. Do you offer free samples of the blinds?

Yes! We understand that choosing the right fabric and color is important. That’s why we offer free samples of our blinds and fabrics. You can request up to 5 free samples on our website. Simply choose the styles you're interested in, and we'll send them to you.

7. How do I clean and maintain my blinds?

The maintenance of your blinds will depend on the type of material you choose:

  • Roller Blinds: Simply wipe with a damp cloth. Avoid harsh chemicals.
  • Venetian Blinds: Dust regularly and wipe with a soft cloth. If necessary, use a mild soap solution.
  • Wooden Blinds: Dust with a dry microfiber cloth and clean with a wood-safe cleaner.
  • Roman Blinds: Most fabric Roman blinds are machine washable, but check the care instructions first.

We provide specific care instructions with each order to help you keep your blinds looking great for years.

8. Can I order blinds for non-standard windows?

Yes, we specialize in custom-made blinds, so we can accommodate non-standard windows, including:

  • Arched windows
  • Bay windows
  • Skylights
  • French doors
  • Tilt-and-turn windows

Simply provide us with the measurements, or book a consultation, and we’ll guide you through the process.

9. How do I place an order for blinds?

You can place an order directly on our website. Simply choose the style of blinds you want, input your window measurements, select your fabric or finish, and proceed to checkout. If you prefer, you can also book a free consultation, and one of our experts will assist you in placing the order.

10. What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Bank Transfer (for larger orders)

All payments are securely processed to ensure your safety.

11. Do you offer discounts for bulk orders?

Yes, we offer discounts for bulk orders. If you're outfitting a commercial property, office, or multiple rooms, we can provide you with a personalized quote. Please contact us directly to discuss your requirements and receive a tailored discount.

Contact Us for More Information

If you have any other questions or need further assistance, don’t hesitate to get in touch with our customer service team. We’re happy to help!

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