Conditions d'utilisation

Terms of Service

Effective Date: 01/12/2024

Welcome to Sam's Blinds! These Terms of Service govern your use of our website and services. By accessing or using our site, you agree to comply with these terms. Please read them carefully.

1. Overview

Sam's Blinds specializes in providing high-quality, made-to-measure blinds, spare parts, and accessories. These Terms of Service apply to all users of our site, including customers, merchants, and browsers.

2. General Conditions

  • By agreeing to these Terms, you represent that you are at least 18 years old or have the consent of a legal guardian to use our services.
  • You may not use our products for any illegal or unauthorized purpose, and you must not violate any laws in your jurisdiction through the use of our services.

3. Orders and Payments

A. Placing an Order

  • Orders for custom blinds require accurate measurements. By placing an order, you confirm that the measurements provided are correct.
  • All orders are subject to availability and acceptance. We reserve the right to refuse service to anyone for any reason at any time.

B. Payment Terms

  • Payments must be completed at the time of purchase. We accept [list payment methods, e.g., credit cards, PayPal].
  • Prices are inclusive of VAT unless stated otherwise.

4. Custom-Made Products

  • Non-Returnable Nature: Made-to-measure products are tailored specifically for you and cannot be returned unless they are defective or damaged upon delivery.
  • Customer Responsibility: Ensure that all measurements and specifications provided are accurate. We are not responsible for inaccuracies in customer-provided measurements.
  • Cancellation: Custom orders cannot be canceled once production has commenced.

5. Shipping and Delivery

  • Shipping Times: Delivery times may vary depending on your location and the complexity of your order. Estimated delivery times will be provided at checkout.
  • Shipping Costs: Shipping fees are calculated at checkout based on the size and destination of your order.
  • Damaged Items: If your order arrives damaged, please notify us within 48 hours of delivery with photographic evidence.

6. Returns and Refunds

A. Eligibility for Returns

  • Custom-made products are non-returnable unless faulty.
  • Non-custom products may be returned within 14 days of receipt, provided they are unused and in their original packaging.

B. Refunds

  • Approved refunds will be processed within 7-10 business days to your original payment method.

C. How to Initiate a Return

  • Contact our customer service team at [Insert Contact Email] with your order number and reason for the return.

7. Warranty

  • All products are covered by a [specify warranty period, e.g., 3-year warranty], starting from the date of delivery.
  • The warranty covers manufacturing defects but excludes damage caused by improper use, installation, or general wear and tear.

8. Privacy Policy

Your use of our website is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information. [Link to Privacy Policy]

9. Intellectual Property

  • All content on this website, including text, images, and designs, is the property of Sam’s Blinds and may not be used or reproduced without our written consent.

10. Limitation of Liability

  • Sam’s Blinds is not liable for any indirect, incidental, or consequential damages arising from the use of our products.
  • Our liability is limited to the cost of the product purchased.

11. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from these terms will be resolved in the courts of England.

12. Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page, and by continuing to use our site, you agree to be bound by the updated terms.

13. Contact Information

If you have any questions about these Terms of Service, please contact us at:
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address]

This Terms of Service document balances legal protection with customer clarity, ensuring compliance and building trust. Let me know if you’d like to adjust or add anything specific!